Resifi™ Privacy Statement
This Policy addresses:
Personal Information Collected
Use of Personally Identifiable Information (PII)
Customer Proprietary Network Information (CPNI)
Information Disclosed to Third Parties
A. Personal Information Collected
Resifi limits the information collected about you to what is needed for conducting business, including the offering of products and services by us or by third parties that might be of interest to you. You may choose to provide personally identifiable information (PII) to Resifi in a number of ways: in person, telephonically or electronically via our websites. Examples of how you may share PII with us include: ordering a service or equipment from us, sending us e-mail, responding to Resifi surveys, entering Resifi-sponsored contests or sweepstakes, registering to receive news or public information or applying for a job. We may also obtain PII from third parties (for example, credit agencies) with your permission.
Examples of PII are:
Name (including company name for business customers)
Credit card number or financial/bank account number or information, including routing numbers
Passwords or personal identification codes (PINs)
Date of birth
Social Security number
Driver's license number or government issued identification number
Company contact information for business customers
B. Use of Personally Identifiable Information
Resifi uses PII to provide products and services to meet customers' needs, including new products or services. Resifi may share PII with any Resifi-affiliated company, and these companies are subject to the terms of this Policy.
Resifi retains PII only as long as is necessary for Resifi to comply with business, tax and legal requirements. This retention period could be the entire time you are our customer depending on the type of PII.
Resifi does not:
Collect PII from you unless you provide it to us in person, telephonically or electronically by visiting our websites, including information you provide in order to use our services.
Sell the names and addresses of Resifi Web visitors to unaffiliated suppliers without your prior approval.
Allow third parties to change your service provider or otherwise access your account information, at your request, without complying with our security policies.
C. Customer Proprietary Network Information (CPNI)
CPNI is information that relates to the quantity, technical configuration, type, destination, location and amount of use of the telecommunications services purchased by you from Resifi. CPNI is available to Resifi solely through its relationship with you and information contained in your bill for telecommunication services. CPNI does not include information that is typically classified as PII, such as your name or e-mail address and does not include compiled or aggregated PII. U.S. federal law requires Resifi to protect the confidentiality of CPNI. Unless you opt-out from the use of CPNI, Resifi may use CPNI to market service offerings to you to which you do not already subscribe. To opt-out, just contact us. Resifi may, without prior approval from you, use CPNI to provide or market service offerings to you, if the service offerings are within the same categories of service to which you already subscribe, regardless of your CPNI selection.
If you order Resifi services from a Resifi dealer, Resifi's dealers are prohibited from accessing or using your CPNI unless you sign a consent form authorizing Resifi to release your CPNI to the dealers. Dealers are required by Resifi to take all necessary measures to protect the confidentiality of your CPNI. As part of the dealers' agreements with Resifi, dealers agree that, upon termination of your Resifi services, the dealers will promptly return all of your CPNI to Resifi and will not retain any CPNI in any form.
D. Value-Added Services
Because we appreciate the trust you have placed in us, we continually look for ways to enhance your customer experience. From time to time, we may notify you about a Resifi product or service using the information you have provided to us either in person, telephonically or electronically by visiting our websites, including information you provide to use our services. We strive to limit our offers to those we think you would benefit from and appreciate receiving. We want every contact you have with us to be a positive experience. If you prefer not to receive these Resifi value-added services, offers and opportunities, just contact us.
Resifi complies with all applicable laws and regulations regarding Do Not Call Lists. Generally, Resifi is allowed to contact its customers, even if the customers are registered with federal or state Do Not Call Lists, because of our relationship with you. Resifi will, of course, honor any request to remove your name from our telephone, mail or e-mail solicitation lists and will delete your information from existing files within a reasonable time period. Just contact us.
E. Information Disclosed to Third Parties
Resifi does not sell PII of its customers to third parties. In limited circumstances, Resifi may provide PII to third parties:
To assist us in developing, promoting, establishing, maintaining and/or providing Resifi-related products and services to you, including joint marketing efforts or promotions, but PII may not be used by the third parties for any other purpose;
To assist us in establishing accounts, billing, collecting payment (i.e. credit bureaus and collection agencies), enforcing the Terms and Conditions of Resifi, and protecting or enforcing our rights or property or the services of our other customers from fraudulent, abusive, or unlawful use by you of our services;
To comply, when required by law, with court or administrative orders, civil or criminal subpoenas, warrants from law enforcement agencies, federal or state regulatory requirements, mandatory governmental audits, grand jury investigations, civil or criminal governmental investigations, designated by federal law as a reporting mechanism for child pornography; and
To appropriate law enforcement, 911 centers or emergency services when Resifi, in good faith, believes the disclosure is necessary to protect a person, Resifi property or the public from an immediate threat of serious harm.
F. On-line Information
Children below the age of majority should consult with their parents or guardians before furnishing any data to us. Parents should consider using one of a number of available parental control tools that provide a child-friendly, on-line environment and can prevent children from disclosing PII without parental consent. If a child has provided personal information without the consent of a parent or guardian, that parent or guardian should contact us to request that the information be deleted from our records. More information about parental controls may be found on Resifi websites or by contacting a Resifi customer care representative.
Resifi does not knowingly collect PII from children under the age of 13 in connection with providing products and services. If Resifi inadvertently collects information from minors below the age of 13, the information will be treated as PII of the adult customer.
I. Policy Updates
J. Security Breaches
While our goal is to prevent any unauthorized disclosure of PII, Resifi cannot guarantee that an unauthorized disclosure will not occur. We will make reasonable efforts to contact you if we determine that security breach has occurred and that there is a reasonable risk of identity theft or as otherwise required by law.
K. Contact Us
If you have questions, concerns, or complaints about this Policy or Resifi's privacy practices, please contact a Resifi customer care representative; email us at firstname.lastname@example.org.We will respond to your inquiries in a timely manner.
Updated April 2017